Terms & Conditions of Supply

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the online training programmes (i.e. software) listed on www.superskilz.com. Please read these terms and conditions carefully before ordering any software from our site. If you do not accept these terms and conditions you will not be able to order software from our site or company.


Information About Us and Use of Your Information

1.1 www.superskilz.com is a site operated by SuperSkilz Limited (we).  We are registered in England and Wales under company number 09116274 and with our registered office at 133 Houndsditch, London, EC3A 7BX, United Kingdom.

1.2 By using our software (i.e. online courses), you agree to our Privacy Policy which can be found at http://superskilz.com/privacy-policy/

Service and Product Availability

2.1 We make no guarantees as to the downtime of our site or services and you accept there may be times when the site may not be accessed due to essential maintenance repairs or upgrading of services and/or Software.

2.2 You acknowledge that we do not supply certifications upon the completion of your course.  These are supplied by certifying bodies, such as Microsoft, Cisco, CompTIA, and other vendors upon the successful pass of your assessment (e.g. examination).  We are a distributor/supplier of online training software only.  Whilst we do not partake in the examination or certifying process, we may be able to offer you guidance on where to sit your examination (if applicable).

Your Status

3.1 You warrant that you are legally capable of entering into binding contracts;

3.2 You warrant that you are at least 18 years old;

3.3 Your use of the software includes the ability to enter into contracts and/or to make purchases electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such contracts and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions that you enter into on this site.

Formation of Contract and Obligations

4.1 Once your payment and order has been processed, you will receive an e-mail from us with your login details up to 72 hours after your order has been received during working hours (Mon-Fri, 9:30am–6pm).

4.2 The Contract will relate only to the software we have confirmed in the Dispatch Confirmation (i.e. the email you will receive immediately after you have submitted an order online along with a successful payment).


5.1 In consideration of you agreeing to abide by the terms of this Licence, the Licensor (i.e. SuperSkilz Limited) hereby grants to you a non-exclusive, non-transferable licence to use the software and supporting documentation (e.g. e-books, mock tests, etc) on these terms.

5.2 You may: (a) use the software for your personal development purposes on one personal computer or device at any one time if the Licence is a single-user licence; (b) if the software fails, contact us and We shall use our reasonable endeavors to remedy the defect within a reasonable time frame.

5.3 (a) You undertake not to copy the software or documentation except where such copying is incidental to normal use of the software;

(b) You undertake not to rent, lease, sub-licence, loan, translate, merge, adapt, vary or modify the software or documentation;

5.4 You will not reveal your personal login details to any other party.

5.5 You will not lend, sell, swap or otherwise compromise the integrity of your personal login details.

5.7 Unless otherwise agreed between yourself and SuperSkilz Limited, the duration of your course will last for a period of 12 months (unless stated otherwise on the course page at the time of purchase) from the date your login details are emailed to you. Should you wish to access the course after this time you will need to pay for a new subscription.

5.8 If we have strong grounds to believe that you have failed to comply with any of the provisions of this Contract, we have the right to revoke your Licence.

Availability and Delivery

6.1 Orders will be fulfilled once a registration form has been completed (which the customer (i.e. you) will be required to complete during the purchase stage when ordering through our website www.superskilz.com) and payment has cleared into our bank account.

Risk and Title

7.1 The continued use of the software is conditional on full payment being received.

Price and Payment

8.1 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch email indicating the price you paid for your course (i.e. software) at the time of placing your order online.

8.2 We will only accept credit or debit card payments, bank transfers, and payments made via Paypal.

Our Refund Policy

9.1 You may cancel a Contract at any time within seven working days, beginning on the day after the Contract has been formed.

9.2 All purchase orders will normally be processed within 24 hours during business hours (i.e. Mon-Fri 9:30am–6pm) from the date you submitted your order online. You have the right to cancel your order within this period by notifying us either by post or email. If writing to us by post, you must send all letters to: The Support Team, SuperSkilz Limited, 133 Houndsditch, London , EC3A 7BX, United Kingdom. If emailing us, all notifications must be sent to The Support Team at: support@superskilz.com.  We will not accept telephone calls, voice messages, verbal communications, or any other means other than that specified here as confirmation that you wish to cancel your course. If we have not received any confirmation of your wish to cancel using the two methods specified within seven working days of the date you signed your application, we will not be able to cancel your course and return any monies paid.

9.3 Because you have cancelled your contract within the specified period, we will process the refund due to you (if monies have been paid) as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.

9.4 If your course has been purchased using a voucher, a refund may be provided upon receipt of a refund request within 7 working days of purchase. This is subject to vouchers not being redeemed (if you have redeemed a voucher you will not be eligible for a refund).


10.1 For the avoidance of doubt, you are advised to seek medical advice if you feel ill during your online course.  If you suffer from any medical condition such as severe back pain or epileptic fits caused by the use of a computer, you will consult with your own doctor over your suitability of the course.

Written Communications

11.1 You agree that communication with us will be mainly electronic.  We will contact you by email or offer general information through notices on our website.


12.1 All written notices given by you and sent to us by post must be mailed to: The Support Team, SuperSkilz Limited, 133 Houndsditch, London, EC3A 7BX, United Kingdom. All emailed notices given by you must be sent to: support@superskilz.com. We may give notice to you at either the email or postal address you provide on your registration form.

Our Right to Vary these Terms and Conditions

13.1 We have the right to revise and amend these terms and conditions from time to time to reflect: changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Law and Jurisdiction

14.1 Contracts for the purchase of software through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.