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ITIL 2011 Edition Foundation

£89.00

Organizations that provide IT services to internal or external customers need to provide excellent services to enhance value to the organization. The IT Infrastructure Library (ITIL) can help organizations achieve these goals and increase external and internal customer satisfaction. To be successful, an organization needs to have the capabilities to manage these services and good practices to ensure these capabilities are fully utilized. This course addresses using service management as a practice for IT companies. This course will assist the learner in preparing for the ITIL Foundation level certification examination and is aligned with the ITIL 2011 Edition syllabus. ITIL is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.

Syllabus:

  • ITIL 2011 Edition Foundation: ITIL and the Service Lifecycle
  • ITIL 2011 Edition Foundation: Service Strategy Fundamentals
  • ITIL 2011 Edition Foundation: Service Strategy Processes
  • ITIL 2011 Edition Foundation: Service Design Fundamentals
  • ITIL 2011 Edition Foundation: Service Design Processes
  • ITIL 2011 Edition Foundation: Service Transition Processes and Policies
  • ITIL 2011 Edition Foundation: Introduction to Service Operation
  • ITIL 2011 Edition Foundation: Service Operation Processes
  • ITIL 2011 Edition Foundation: Continual Service Improvement
  • TestPrep ITIL Foundation

Books (8)

  • ITIL Exam Prep: Questions; Answers & Explanations
  • ITIL Lifecycle Essentials: Your Essential Guide for the ITIL Foundation Exam and Beyond
  • ITIL Foundation Essentials: The Exam Facts You Need
  • ITIL Foundation Exam Study Guide
  • IT Service Management: A Guide for ITIL Foundation Exam Candidates; Second Edition
  • IT Service Management Foundation Practice Questions: For ITIL Foundation Exam Candidates; Second Edition
  • Operational Support and Analysis: A Guide for ITIL V3 Intermediate Exam Candidates
  • Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates

Course Duration:     9 hours
Course Delivery:    Online

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