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IT Support Technician


About the bundle


This course is aimed at anyone looking to gain entry into the IT field as a Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the the IT infrastructure within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT field.


The IT Support Technician course starts off with the entry-level CompTIA Strata which covers the absolute basics of IT, from terminology to concepts. It is frequently used as a requirement for personnel looking to working in IT sales. The course then progresses onto the CompTIA A+ course which covers the next level of IT technical administration from installing and managing operating systems to exploring and understanding computer hardware. From the there, you will be exploring how to build and manage networks; implement a virtual desktop environment; configure and manage a server; build a cloud infrastructure; and gain a thorough understanding of the Windows 8.1 operating system, from installation to management and trouble-shooting.


Each course leads to a certification in its own field.  You can choose to take one or all of the courses within the bundle.  Scroll down to view the details of each course.


Software Package

What’s in the bundle?

This bundle contains 10 separate certification courses.  To see what you’ll be learning in each course, just click on the title:


  1. CompTIA Strata FC0-U41
  2. CompTIA A+ 220-801 & 802
  3. CompTIA Cloud+
  4. CompTIA Server+ SK0-003
  5. Citrix CXD-202: XenDesktop 5 Administration
  6. Microsoft 70-346: Managing Office 365 Identities and Requirements
  7. Microsoft 70-415: Implementing a Desktop Infrastructure
  8. Microsoft 70-416: Implementing Desktop Application Environments
  9. Microsoft 70-687: Configuring Windows 8.1
  10. Microsoft 70-688 – Supporting Windows 8.1


Earning Potential

How much can I potentially earn with these certifications?

Each certification offers a different level of earning potential.  The more certifications you have, the higher your earning potential and job prospects.  To see the the earning potential for each certification, just click on the title.
CompTIA A+ 220-801 & 220-802
Microsoft 70-688: Managing & Maintaining Windows 8 (MCSA)
Citrix XenDesktop 5 Administration (CXD-202)
IT Support Technician

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How is each course taught?


All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace.  Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to.  The lessons are multi-media based, which means video and audio are used to teach the lessons.  Most lessons are also interactive, prompting the learner to participate.  This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.

Example of the CompTIA A+ course

Examples of the CompTIA A+ 220-801 course

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How long will it take me to complete each course?


As mentioned above, our courses are self-paced.  Some people finish their course faster than others.  If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them.  No matter what though, you will always have 12 months to complete your course.


What do I need?


All you need is an internet connection and a PC.  While most of the lessons work on MACs, we recommend you use a PC for the best performance.  Certain parts of the course may not display properly on older MACs.  Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java.  Just follow the on-screen prompts.

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