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Cisco CCNA 640-461 ICOMM v8.0 – Introducing Cisco Voice and Unified Communications Administration

£89.00

The CCNA Voice Certification (640-461 ICOMM 8) meets the needs of IT professionals who are responsible for administering voice networks. It confirms an individual’s skills for specialized job roles such as Voice Engineer, Voice Manager and Voice Technologies Administrator. This certification validates skills with VoIP such as IP PBX, IP telephony, handset, call control, voicemail and develops competency in the solutions Cisco utilizes in its Voice infrastructure.

Our curriculum includes the knowledge of the components, functionalities and features of Cisco Unified Communications solutions. The course materials also provide the knowledge needed to perform various tasks on Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Presence.

Syllabus:

Section 1 – Program Introduction

  • Cisco Unified Communications v8
  • VOIP Concept
  • CUC Manager
  • Section Summary

Section 2 – Voice Essentials

  • VOIP Overview
  • Section Summary

Section 3 – Planning Considerations

  • Operating System Interaction
  • Licensing Discussion
  • 3-1 Basic Configuration Process
  • Section Summary

Section 4 – User Administration

  • User Privileges
  • LDAP-Demo Introduction
  • 4-1 Managing Users
  • Section Summary

Section 5 – Basic Features

  • Cisco IP Phone Overview
  • 5-1 Phone System Configuration
  • Class of Control
  • Partitions
  • 5-2 Partitions and Calling Search Spaces
  • Media Gateway Control Protocol
  • 5-3 Media Gateway Control
  • 5-4 CME Web
  • Section Summary

Section 6 – Media Resources

  • Conferencing
  • 6-1 Conferencing, Ad Hoc and Meet Me
  • 6-2 Configuring Router Resources
  • Music on Hold
  • 6-3 Music on Hold
  • Media Resource Management
  • Section Summary

Section 7 – Tools and Plug-ins

  • Tools Overview
  • 7-1 CUCM Tools
  • Section Summary

Section 8 – Troubleshooting

  • Voice Discussion
  • Flowchart and Key Points
  • Section Summary
  • Certification
  • Program Summary
  • Lab Guide – Introduction
  • Unity Voice Mail System
  • Auto Quality of Service
  • Phone Demonstration

Course Delivery:    Online

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